Responsibilities

• To lead a team of Customer Service Executives to achieve performance targets


• To formulate response and resolutions in a timely manner and provide excellent customer service


• To take ownership and investigate complaints and complex enquiries received up to resolution


• To coach and motivate the team so as to maintain the quality of service provided to customers


• To undertake staff performance reviews & development, identify skills gaps and ensure appropriate coaching and/or training are delivered to bridge the gap in job knowledge or performance


• To support, review/revise procedures, work instructions and guidelines


• To monitor and track quality performance of team members

• Degree/Diploma holders in Business/Commerce/Communications or in any relevant field


• Preferably 3 years working experience in customer service environment


• Fluent in English, Bahasa Malaysia and/or other languages are added advantage


• Able to lead and motivate the team


• Able to interact with all levels of people and possess a service oriented mindset


• Independent, self-motivated and possess positive attitude


• Results oriented


• Ability to work and manage in a fast pace and challenging environment


• Mature, dynamic and proactive

Refer This Job To Friends

Back To Job Listing