Position Administrative Executive (Safer Community Program) - Student Services  
  Department Bandar Sunway  
  Date Posted Wednesday, June 06, 2012  
  Application Deadline Friday, July 06, 2012  
  Company Introduction
  MONASH UNIVERSITY has a bold vision - to deliver significant improvements to the human condition. Distinguished by its international perspective, Monash takes pride in its commitment to innovate research and high quality teaching and learning.

Our campus at Bandar Sunway in Petaling Jaya strives to be a premier private research-intensive university, contributing to Malaysia and Asia. Due to our rapid growth and expansion, we are seeking suitably qualified individuals to join our dynamic team.
Support Safer Community Program services and initiatives
• Under the guidance of the Manager, Safer Community Program, support and monitor the Safer Community phone and email lines of inquiry
• Assist with the promotion of the service and other Safer Community initiatives within the Campus
• Assist with evaluation and reporting of Safer Community Line Service in terms of users of the service and types of concerns
• Work closely with the campus security, OHSE and counselling staff to facilitate appropriate sharing of information, case management and de-escalation of risk
• Assist with the development and delivery of education/training programs and resources to promote early identification of risk and appropriate local response

Assist in providing first line of advice and intervention where indicated

• Ensure all communication, advice and interventions comply with campus business rules, as well as university statutes, policies and procedures
• Assist in attending to phone, email or in-person enquiries and the provision of appropriate first-level information or advice
• Assist in making referrals of certain cases to appropriate campus or external services or practitioners, for instance psychiatry
• Assist in attending to case referrals from other campus services also involved in the management of threatening or concerning behaviours such as counselling and academic staff
• Assist in assessing incident reports and metrics provided by other campus services and enquiries for the need to initiate investigation or intervention

Risk assessment and escalation

• Participate in risk assessment procedures, and under the supervisor’s guidance, gather evidence and substantiate facts to enable accurate assessment of risk and inform appropriate response
• Assist in managing incidents including liaising with various other units and schools, as well as external services and where needed participate in safety plan meetings to determine the most appropriate course of action to manage the situation in the best interest of the Campus and individual(s) concerned
• Participate in and/or provide support to the Risk Management Group meetings to monitor ongoing cases of risk of violence to others or harm to self and to develop management strategies for new emerging cases
• Ensure that confidentiality, privacy and other sensitivities are appropriately observed and respected

Data collection, record keeping and reporting
• Assist in providing metrics and key indicators of campus safety and risk
• Maintain appropriate records including those regarding volume of work and trends in presenting issues and classifications of problem behaviours
Prepare documentation and reports including incident reports, statements, records of interview and other reports as required

  • A relevant university degree

  • Strong interpersonal skills including ability to deal with persons in crisis, or those who are highly emotional, aggressive or suicidal

  • Well developed writing skills and demonstrated awareness and sensitivity with diverse cultures, with ability to communicate effectively to a broad range of individuals and groups from diverse education and cultural backgrounds

  • Ability to work across internal and external service boundaries

  • Good organisational and time management skills, has the ability to set priorities, plan and organise work loads to achieve specific objectives and meet tight deadlines in consultation with supervisor

  • Ability to interpret policies and procedures and contribute to policy review and development

  • Ability to exercise initiative and solve problems based on established rules and guidelines, as well as make recommendations and contribute ideas to the team and colleagues in matters related to services, operations, and projects

  • Experience in report writing, data capture and analysis

  • Strong computer skills and an ability to work with Microsoft Office suite

  • Desirable:
  • With related work experience

  • Basic research and statistical analysis skills

  • Training and/or knowledge in forensic behavioural science

  • Having participated in conducting investigation

  • Knowledge of the relevant legislation related to the work area

  • Strong presentation skills

Sorry, this position is closed for application.