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  Position LOUNGE MANAGER (LOBBY LOUNGE)  
  Department Selangor  
  Date Posted Thursday, June 14, 2012  
  Application Deadline Saturday, July 14, 2012  
  Company Introduction
  Sunway Resort Hotel & Spa's dynamic hospitality business mix will allow you to uncover your true potential. This vibrant integrated destination boasts a collection of hotels with 1,234 guestrooms, suites, private and luxurious villas and service residences, complemented by versatile meeting facilities, a convention centre, a Balinese-inspired Mandara Spa, an upscale shopping and entertainment mall and more. Thrive in an exciting and enriching work environment that embraces innovation and pushes the pace of change. Discover the power of your potential with us.
 
  Responsibilities
 
  • Responsible to manage and supervise the operations of the hotel lobby lounge ensuring the offering of the maximum in service to the guests.
  • To direct and supervise all service staff in the outlet.
  • Regularly moves around the lobby lounge checking on guest satisfaction.
  • Ensures that all working areas, furnishings and equipment are well maintained.
  • Regularly checks and maintains the service and the beverage presentation standards.
  • To conduct service excellence or improvement training for staffs.
  • Prepares monthly forecasts of covers, revenue and labour costs for the outlet.
 
  Requirements
 
  • Certificate / Diploma / Degree in Hotel Management.
  • Minimum 4 years supervisory experience in food and beverage.
  • Excellent oral and written communication in English and Bahasa Malaysia.
  • Pleasant disposition and excellent interpersonal and communication skills with a positive work attitude.
  • Excellent planning and organization skills and has the ability to assign, delegate, multi task, prioritise work and meet timelines.
  • Ability to effectively present information to the top management, guests, employees and co-workers.
  • Experience in forecasting, budgeting and designing of menu for an F&B outletw will be an added advantage.
 


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