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  Position Guest Service Assistant - SPA & Wellness Centre  
  Department Tambun  
  Date Posted Saturday, June 30, 2012  
  Application Deadline Saturday, July 14, 2012  
  Company Introduction
  The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa resort in Tambun, 15 minutes from the city of Ipoh. The 5 star resort situated on a 56 acre valley fringing a cluster of towering limestone hills and features an amalgamation of natural caves, pristine jungle, waterfalls and geothermal hot springs. Combined, it is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences, unequalled hospitality and distinctive Asian grace. The Banjaran Hotsprings Retreat is a group of Sunway International Hotels & Resorts.
 
  Responsibilities
 
  • Explain to guest all the SPA treatment packages that are available.
  • Schedulling the SPA treatment and assigning therapist for treatment.
  • Answering telephone calls in a polite manner.
  • Provide assistant in daily SPA operation.
  • Ensure cleanliness of the reception area is maintain at all time.
  • Greets arriving guest in a pleasant manner, making them feel welcome and at ease.
  • Handle guest complaint professionally
 
  Requirements
 
  • A minimum of either SPM / Diploma in Hotel Management or any related discipline.
  • Basic knowledge in regards to the usage of CSS System.
  • Able to work on weekends and public holidays.
  • Excellent communication skills and written in English and Bahasa Malaysia.
  • Ability to converse and write in any foreign language will be an added advantage
  • Good interpersonal and communication skills and a team player.
  • Must be dynamic and self motivated.
  • Must be able to perform shift duty.
 


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