Careers
JOB OPPORTUNITIES
  Position RESERVATION AGENT  
  Department Bandar Sunway  
  Date Posted Monday, July 23, 2012  
  Application Deadline Sunday, August 12, 2012  
  Company Introduction
  We are a dynamic hospitality business mix that will allow you to uncover your true potential. This vibrant integrated destination boasts a collection of hotels with 1,234 guestrooms, suites, private and luxurious villas and service residences, complemented by versatile meeting facilities, a convention centre, a Balinese-inspired Mandara Spa, a theme park, an upscale shopping and entertainment mall and more. Thrive in an exciting and enriching work environment that embraces innovation and pushes the pace of change. Discover the power of your potential with us.
 
  Responsibilities
 
  • Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated as according to QSS.
  • Ensure all reservation bookings received either by fax or e-mail is keyed in Opera in a timely manner and replied to guests within a minimum of 12 hours and a maximum of 24 hours.
  • Monitor call handling so that opportunities in up-selling are maximized.
  • Alert the Reservations Manager of any sudden fluctuation in occupancy levels in any of the 5 properties.
  • Provide guidance and assistance to the Reservation Agents for special requests or problems that may arise in the department.
  • Take charge of the department in the absence of the Reservations Manager / Assistant Reservations Manager.
 
  Requirements
 
  • 1 year experience in a hotel reservations environment.
  • Good command in written and spoken English and Bahasa Malaysia.
  • Pleasant disposition and excellent interpersonal and communication skills.
  • Meticulous and with good follow-up skills.
  • Positive work attitude and able to work in a team environment.
  • Knowledge in the OPERA system will be an advantage.
 


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