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  Position Assistant-Customer Care (Concierge)  
  Department Bandar Sunway  
  Date Posted Sunday, August 05, 2012  
  Application Deadline Friday, August 17, 2012  
  Company Introduction
  STEP INTO A CAREER WHERE SHOPPING IS YOUR AGENDA WITH MALAYSIA'S LEADING MALLS....

Sunway Shopping Malls operates some of the leading and exciting malls in Malaysia that include the flagship Sunway Pyramid at Bandar Sunway. It is dedicated to offer a world of shopping experiences amidst first class amenities and services that truly define today's experiential shopping.

With our expansion and development in retail and property investment industry, we are inviting dynamic individuals to be part of our team and to be a part of the exciting world of shopping!


 
  Responsibilities
 
  • Execute daily operations of the concierge
  • To handle complaints and enquiries from customers as well as to provide information
  • To provide feedback on customer service issues (from customers or otherwise) and to recommend appropriate actions.
  • To carry our public paging, announcements and answering phone calls.
  • To assist in promotional events (e.g.: handling of redemption gifts, lucky draws, contest forms)
  • To handle lost and found items
  • To provide assistance to Tenants whenever possible and to highlight issues to the relevant departments should a problem arise.
 
  Requirements
 
  • Candidate must possess at least a SPM qualification
  • Minimum 1-2 years working experience in a similar capacity (e.g.: Shopping mall, Hotel or Hospitality Industry)
  • Good general knowledge of the city, country and its tourist attractions will be an added advantage.
  • Good communication skills.
  • Required skill(s): Pleasant personality, pro-active, self-motivated and a teamplayer.
  • Able to work on weekends & public holidays.
 


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