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JOB OPPORTUNITIES
  Position TRAINING AND DEVELOPMENT MANAGER  
  Department Selangor  
  Date Posted Thursday, August 30, 2012  
  Application Deadline Saturday, September 29, 2012  
  Company Introduction
  Sunway Resort Hotel & Spa's dynamic hospitality business mix will allow you to uncover your true potential. This vibrant integrated destination boasts a collection of hotels with 1,234 guestrooms, suites, private and luxurious villas and service residences, complemented by versatile meeting facilities, a convention centre, a Balinese-inspired Mandara Spa, a theme park, an upscale shopping and entertainment mall and more. Thrive in an exciting and enriching work environment that embraces innovation and pushes the pace of change. Discover the power of your potential with us.
 
  Responsibilities
 
  • To implement and co-ordinate all training & development activity to ensure compliance with the goals and objectives of the hotel. This encompasses assessing training needs, formulation and execution of training plan, recommending specific action and implementing the steps
  • To research, analyze and evaluate the training & development programmes and plans conducted internally and also offered by external training providers as related to current practices, legislation, employee surveys, and fulfillment of organizational needs.
  • To develop and conduct skills, competencies and knowledge training to support the hotel’s and departmental goals, objectives, and philosophy
  • To initiate, monitor and consolidate the training needs analysis for all levels of management and formulate the yearly training & development budget. To consult with department heads regarding their departments’ training & development needs
  • To assist in the selection of in-house trainers / craft trainers to conduct and follow-up on skills training programme. To develop the craft trainers through on-going trainings, workshops and monthly meeting
  • To pro-actively shape a service-oriented culture within the hotel that empowers employees to take responsibility for guest satisfaction and the fulfillment of the hotel’s quality objectives
  • To assist in identifying employees for career and succession planning through consultation with department heads
  • To develop other innovative activity, training or campaign for continuous improvement on Quality Service to drive at ‘Service Excellence System
  • To direct and manage the work of training providers or consultants; assist in the preparation of requests for proposals, review quotation, interview and select training providers or consultants; manage workflow, set expectations and priorities, and monitor outcomes; negotiate contracts
 
  Requirements
 
  • A recognized Degree in Human Resources or Training & Development or a professional qualification in a relevant discipline
  • A minimum of three (03) years experience in a managerial capacity preferably in Training & Development
  • Ability to conduct training programmes fluently in English Language and Bahasa Malaysia
  • Ability to write reports, plan training and development activities
  • Ability to demonstrate training presentation skills
  • Ability to lead, guide and coach associates of all level
 


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