Responsibilities

-To assist the Regional Branch Manager in supervising a team of Customer Service Executive (CSE) in the daily operations of the Kiosk/ CSC. -To attend to subscriber??s enquiries, orders and complaints as & when required. -To cope with irate and aggressive subscribers while maintaining professionalism. -To take ownership of complaints and investigate enquiries received up to resolution. -To monitor and maintain staff performance to reach assigned targets/scorecards. -To motivate, guide and coach the team i.e. conduct staff training/coaching and counseling. -To assist in review/revise Procedures, Work Instructions & Guidelines and Reports. -To formulate response and resolution in a timely manner to provide excellent customer service beyond customer??s expectation. -To manage the entire operations, administration and financial planning of the Kiosk/ CSC at branch level. -Implement preventive and corrective action program effectively to achieve the OHSAS 18000 and the Standard Work & Hazard Analysis (SWHAs) standards. -Able to drive the result for upsell of Astro product and services. -Able to work on shift/ Public Holidays.
Requirements

1.Degree/Diploma holders in Business/Commerce/Communications or in any relevant field 2.Preferably 3 years working experience in customer service environment 3.Fluent in English, Bahasa Malaysia and/or other languages are added advantage 4.Able to lead and motivate the team 5.Able to interact with all levels of people and possess a service oriented mindset 6.Independent, self-motivated and possess positive attitude 7.Results oriented 8.Ability to work and manage in a fast pace and challenging environment 9.Mature, dynamic and proactive 10.Able to organize resources, present report and coordinate project work 11.PC literate with working knowledge of Microsoft Windows, Word and Excel

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