-To assist the Regional Branch Manager in supervising a team of Customer Service Executive (CSE) in the daily operations of the Kiosk/ CSC.
-To attend to subscriber??s enquiries, orders and complaints as & when required.
-To cope with irate and aggressive subscribers while maintaining professionalism.
-To take ownership of complaints and investigate enquiries received up to resolution.
-To monitor and maintain staff performance to reach assigned targets/scorecards.
-To motivate, guide and coach the team i.e. conduct staff training/coaching and counseling.
-To assist in review/revise Procedures, Work Instructions & Guidelines and Reports.
-To formulate response and resolution in a timely manner to provide excellent customer service beyond customer??s expectation.
-To manage the entire operations, administration and financial planning of the Kiosk/ CSC at branch level.
-Implement preventive and corrective action program effectively to achieve the OHSAS 18000 and the Standard Work & Hazard Analysis (SWHAs) standards.
-Able to drive the result for upsell of Astro product and services.
-Able to work on shift/ Public Holidays.
1.Degree/Diploma holders in Business/Commerce/Communications or in any relevant field
2.Preferably 3 years working experience in customer service environment
3.Fluent in English, Bahasa Malaysia and/or other languages are added advantage
4.Able to lead and motivate the team
5.Able to interact with all levels of people and possess a service oriented mindset
6.Independent, self-motivated and possess positive attitude
8.Ability to work and manage in a fast pace and challenging environment
9.Mature, dynamic and proactive
10.Able to organize resources, present report and coordinate project work
11.PC literate with working knowledge of Microsoft Windows, Word and Excel
Sorry, this position is closed for application.
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