1.Responsible to propose and close agreements for several projects (e.g. Payment Gateway, PCIDSS) and also Bill Payment Service Agreements (BPSA). To ensure the agreements are executed properly and met in implementation stage to guarantee timing, costs, quality and minimizing risks.
2.Assisting manager by cover the full scope of marketing activities by raising Business Investment Proposal (BIP)/Memo from communication, designing, printing, distributing, logistics, monitoring the campaigns up to ensuring the reports is accurate & generated on time.
3.Provide ideas on the general matters on how to optimize workflow/processes & etc.
4.Review and Fine tune processes to ensure that operational effectiveness and improved cost savings
5.Liaising with the entire Customer Touch Points (Call Centre, Winback, Direct Sales, TMK, Upsell & etc) and develop a good relationship.
6.Become a middle person for the Service Providers to liaise with internal parties such as IT, Finance & etc and for any projects related.
7.Collaborate and negotiate with banks/channel partners especially on the joint-promotion of Auto-Debit.
8.Able to tie-up with other segment head of Byond, PVR or IPTV for better take-up.
9.Responsible to review Payment Channels proposal from Service Provides offering services as collection agent and able to propose with pros & cons as well as justification.
10.Able to identify and analyze the payment channels by geography (coverage), customer profile/preferences and etc.
11.Planning, source, evaluate and getting a new Service Providers if necessary in order to meet demands & behaviours of customers ?? enhance Customer Experience.
12.Responsible to manage payment channel information & ensure information is always updated for communication to customers & internal staffs.
13.Monitoring payment updates & analysing payment trends from time to time.
14.Assisting manager in analysis by providing figure/number with graph and supporting data and convert into presentation slides.
15.Responsible to do manual report tracking on merchandise to be distributed in CSCs and via booth (Direct Sales).
16.Obtain better Service Level Standards / Service Level Standards from Payment Channel Service Providers
17.Submission monthly & weekly reports with tracking & analysis.
iii.Prepare and manage monthly accruals
iv.PIC to liaise with Finance on vendor??s payment
v.PIC to liaise with Procurement on purchases updates
19.Update CDSnet, Call Centre Team & Winback Team on the Petromart Blacklisted/Locked Terminal List
20.Manage & investigate on the missing Auto-Debit accounts / incentives reported by affected CSEs/CSOs/DSAs/DSEs
21.Meeting Room booking
1.Degree in Business Administration/Marketing/Mass Communication or the equivalent
2.Specialization in Public Relations or Marketing Communications would be an added advantage
3.Maintaining good relationship and rapport with internal and external parties (vendors, banks & non-banks).
4.Project Management skills would be an advantage
5.Excellent planning & organisational skills
6.Excellent interpersonal skills
7.Excellent command of spoken and written in BM and English. Spoken & written in Chinese would be an added advantage.
8.Good PC skills in Microsoft Windows and Office applications i.e. Word & PowerPoint
9.Must possess own transport
Sorry, this position is closed for application.
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