Position Title
AVP, Outsource Manager
Wisma Ali Bawal,Petaling Jaya
Date Posted
Wednesday, July 25, 2012
Application Deadline
Friday, August 24, 2012



  • Achieve monthly and yearly sales and SOP target by working closely with outsource BPO sales team with minimum 300 telemarketing officers, 22 Team Leaders and 4 Managers
  • Establish excellent customer data protection processes with outsource business partners.
  • Establish good business processes with outsource service provider and ensure relevant parties are aware and adhere to all business processes.
  • Conduct external business audit on quarterly basis and prepare audit report.
  • Establish effective customer complaint management and resolved customer’s complaint within agreed TAT by working closely with outsource and in-house QA team
  • Monthly business review with external parties/outsource
  • Review outsource contract timely and work with Procurement on telesales service provision tendering exercise.
  • To work with segment and marketing team in strategizing new promotional activities on related products and services for outsource campaign.
  • To work with outsource BPO on hiring and retention strategy
  • Design outsource commission plan from time to time
  • Design & implement sales challenge from time to time to improve sales performance
  • Ensure monthly database deliver on time to outsource.
  • Work closely with outsource operation team on daily/weekly/monthly operational strategy
  • Conduct call calibration or call audit with outsource telesales and QA team as and when is needed to ensure standardization of quality measurement.
  • Ensure targeted CAC met
  • Act as contact point to communicate on any promotional plan, new product, new channel or services. Liaise with IT on all system related matter/project, Finance on outsource invoice payment and Legal on contract,
  • Conduct TTT training on new products or services.



  • Candidate must possess a degree with at least 8 years experience or professional qualification in any discipline or equivalent.
  • Minimum 5 years experience in managing outbound telemarketing call centre with 3 years of managerial position.
  • Experience in leading and managing a team of minimum 50 telemarketing officers.
  • Sales and results oriented with a determination to achieve target set by the management.
  • Experience in project management involving call centre infrastructure set up will be added advantage.
  • Good client relationship management skill.
  • Articulate and strong communication skills in both written and spoken English & Bahasa Malaysia, ability to communicate in other languages will be an advantage.
  • Independent, self-motivated yet a team player who constantly demonstrates commitment to the delivery of quality results.
  • A strategic and critical thinker who is resourceful and able to provide solution to mitigate situations.
  • Good in presentation and MS Office.

Interested applicants are invited to apply online with latest updated CV.

Sorry, this position is closed for application.

Back To Job Listing

MEASAT Broadcast Network Systems Sdn Bhd (Astro) (240064-A)