Position Operation PM for Infrastructure Fitness
Location Subang Hi-Teck,Shah Alam
Division Technology
Date Posted Friday, June 22, 2012
Application Deadline Friday, July 06, 2012

  • Your Responsibilities: (What is this role all about? What does the applicant have to do?)
  •  Responsible to deliver Project KPI and Goal
  •  Responsible to operation service of the project after NE in service
  •  Responsible of all training implemented across Technology division and Operation Department
  •  Responsible of vendor technical support and vendor NOC performance
  •  Manage Vendor SLA against contracture commitment with support of the teams
  •  Facilitating customer experience management and service recovery forum
  •  Responsible for end to end Operation Readiness within the project phase and prepare and transfer to fitness team.
  •  Provide report weekly/monthly update and report while support KPI monthly report preparation.
  •  Assist on feedback for all Critical PAR - Technical walkthrough in term of operation readiness and to ensure task taker is ready with mitigation plan
  •  Provide continuous improvement program within Project operation matter, operation BAU practice, Vendor Management and related activities.

  • You are: (personality / competencies etc)
  •  Who is strong at managing KPIs and deliverables as is expected in any sales and service organization.
  •  Who is strong at managing technical on operation related SOPP and task in project phase to new incoming and on-going activities.
  •  Who is very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them.
  • Your Merits: (these are must haves in terms of qualifications & experience & specific technical /professionals skills that you want from the applicant)
  •  You are someone who has had the strong experience of technical in Telco network system and managing Operation SOPP and project matter
  •  At least 3 years of vendor management managing skill
  •  Other advantageous exposures would be : good facilitation skills, negotiation skill, database management skill, problem solving, customer expectation handling skill.

If your profile meets our requirements, please apply through www.digi.com.my/careers.

Sorry, this position is closed for application.

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